FAQ's
About
Why did you change your name from Wully Outerwear to Wuxly Movement?
At Wuxly, being leaders in the movement towards a better world that protects the planet and all living beings, we felt that the name Wully did not fully showcase the fact that we are animal-friendly. We chose the name Wuxly because the ‘X’ in the middle represents the innovation in our philosophy, we are creating a Movement dedicated towards a hardcore tech-savvy, ethical and animal-friendly fashion industry.
Is Wuxly Movement still made in Canada, animal-friendly, and ethically sourced?
Absolutely! We continue to design and manufacture in exclusively in Canada and all our products are animal-free and ethically sourced through Blue Sign approved suppliers. We are proud of being a Canadian company and continue to support our community by creating a True North Strong and Free legacy!
What is the Live Warm Trade Up program?
Our Live Warm Trade Up Program offers a $100 credit towards our Canadian-made, animal-friendly products in exchange for trading up a down-filled and fur-trimmed parka. All donated items are re-circulated into the community and gifted to someone in need. Please see our Live Warm Trade Up Program on how you can join the Movement!
Payment
What types of payments do you accept?
We accept the following methods of payments:
- Visa
- Mastercard
- American Express
- Paypal
- Apple Pay
- Shopify Pay
- Google Pay
- Sezzle
When am I charged for my order?
After placing your order a hold will be placed on your card for the purchase amount. Once the order has been shipped by our warehouse your card will be charged. If for any reason we are unable to fulfill the order, the hold will be removed and your card will not be charged.
Do I have to pay taxes on my purchase(s)?
Taxes are calculated upon checkout and are dependent on your location. Purchases made in Canada will have the 5% GST sales tax and other accompanying provincial taxes if applicable. Please note that our prices do not include customs and duty fees.
What is Sezzle?
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest!
When you place an order through Sezzle, our unique approvals system reviews your account to determine what sort of repayment plan we can offer. In most cases, it's 25% of the order total due up-front (also called your "down payment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all!
This isn't layaway, so Wuxly fulfills your order within our normal shipping and processing times. Our checkout is straight forward - simply select "Sezzle" as your payment option at checkout, and we walk you through the rest of the process.
Order & Purchases
Where can I purchase Wuxly Movement products?
Our products can be purchased through our website and through select authorized retailers.
How do I change or cancel my order?
Please e-mail us at hello@wuxly.com immediately if you would like to cancel your order. We cannot guarantee we can change your order in time before it is shipped out. If an order is shipped prior to cancelling you can submit it as a free return and have your payment fully refunded.
How do I track my order?
Once payment has cleared and the order is sent out, you will receive an email with your tracking information.
What does pre-ordering a Wuxly item mean?
If you select pre-order an item, you would be first in line to receive the item once manufacturing is complete!
What if I want to gift your outerwear to someone?
Just remember to fill in YOUR information as the billing address, and the receiver's info as the shipping address if you want the order sent directly to them.
Where does Wuxly ship to?
All of our products can ship worldwide! Our Movement may have started in Canada, but we can be found across the world, help us spread warm vibes even further!
How much do I pay for shipping? Do you offer express shipping?
For Canadian + American, we offer FREE standard shipping and $35 CAD express shipping.
For international, we offer $50 CAD standard shipping and $100 CAD express shipping.
When will my order be shipped?
All orders are shipped on Monday through Friday between 9:00 AM to 5:00 PM EST in our branded boxes or soft pouch slips. All in-stock orders are shipped out within 1 to 2 business days (excluding holiday periods) and should arrive shortly thereafter. Items on pre-order or back-order will ship upon manufacturing completion.
How long will it take for my order to arrive?
Shipping times vary depending on location and the shipping method selected at the time of purchase.
Am I able to ship to another address?
Yes, just make sure to fill in your preferred address under shipping address.
Do you ship to PO boxes or forwarding agents?
We do not ship to PO boxes or landing companies as our packages require a signature from the recipient.
Will I be charged with duties and customs fees if I am shopping internationally?
If you are an international friend, all duties and customs will be at the sole responsibility of the customer. Please familiarize yourself with your local customs before purchasing, as we are not responsible for these fees.
Returns
What is your return policy?
We are happy to accept all full price Wuxly products in its original condition for full return within 21 calendar days upon purchase of your Wuxly item. Click here for more information on our Return Policy.
All returns must be sent back in the original packaging, unworn, unwashed, undamaged with tags still attached. Any express shipping fees on the original order are final.
Can I return Wuxly items purchased from a retailer?
No, we only accept returns purchased directly from our online web-store, please contact the retailer you purchased your Wuxly product from to discuss returns.
Can sale items be returned?
All items that were purchased on sale or at a discounted price are final sale but are still valid for Wuxly's Warranty Guarantee.
What do I do if I received damaged merchandise?
We repair any manufacturing-related damage or replace the product if a repair is not possible. If your Wuxly outerwear requires a manufacturing related repair, please refer to our Wuxly Warranty section to start your request. Click to read more about our Wuxly Warranty.
Where can I find my return label to ship back my item?
You must fill out a request form found under our Return Policy in order to initiate a return and get a return label.
How long does it take to receive a refund?
Once your return is received and inspected, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, as long as your outerwear passes our inspection listed in our return policy. Please allow 7 business days upon receipt of your returned goods for your request to be processed. Posted transactions vary on the financial provider.
Can I exchange my item?
Yes! We are happy to give you one free exchange per purchase to help you find your perfect Wuxly. First fill out the Return Request Form found in the Return Policy.
Warranty + Repairs
How can I request a repair?
If you find your outerwear is in need of repair due to a manufacturing defect, you may be covered under our Wuxly warranty. Please read through the details on our warranty.
Manufacturing
Where are Wuxly’s products made?
All of our products are made with love and warmth in Canada.
Product & Sizing
How can I determine my size?
Click to view our size charts. Contact us directly via hello@wuxly.com for further sizing questions, or to schedule an appointment to visit our showroom.
Can you custom make outerwear?
We do not manufacture custom outerwear. If you are interested in collaborating, please e-mail us at hello@wuxly.com.
I saw something online or on your social media channel that I can no longer find. What happened?
The outerwear may have been a sample or an older style, which we do not carry anymore or a new collection we are working on. Nonetheless, feel free to reach out to us with the style and size you need in case there’s one left in stock and it’s your lucky day.
Do you sell your products in-store anywhere?
We are always popping up from time to time. To see our most current pop-up shops click here.
Product Care
How do I wash and care for my outerwear?
How to store my outerwear?
2. Hang your outerwear vertically to help preserve the insulation positioning and alignment.
3. Use a garment bag to protect your winter outerwear from contact and friction.
4. Store your winter outerwear in a dark, moisture-free environment/space.
Pricing & Promotions
Do you offer price adjustments?
We do not offer price adjustments on previously purchased items.
Wholesale
Do you offer wholesale opportunities?
Interested in selling Wuxly in your retail location or online shop? Please contact us at hello@wuxly.com
Still Need Help?
Email us below or at hello@wuxly.com or call toll-free at +1 (647) 812-5479
We're availble Monday to Friday from 9am to 5pm
EMAIL US- Sustainable
- Free Shipping & Returns
- Animal-Free
- Made in Canada