Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy. -
Yes, we offer free shipping for domestic orders greater than CAD $150. Check the cart to see the current deal on free shipping..
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region. -
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
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Wuxly products are made with warmth using the highest quality materials, craftsmanship, technical innovations and consideration for the Planet. Our products handle the elements, leaving you to enjoy your day, and we take pride in each one. The Wuxly warranty covers against manufacturing defects in materials and workmanship for up to 5 years for insulated products, and 2 years for non-insulated products from the date you receive your item. If a product fails due to a manufacturing defect, we will repair the product at our facility, or suggest a qualified tailor, free of charge, or replace it at our discretion. For items repaired via outside tailoring, a reimbursement amount will be declared before the repair is performed. If the exact style is not available for replacement, a product of equal value and similar style will be provided.
This warranty does not cover any needed repairs due to accidents, improper care, negligence, or normal wear and tear. This warranty is void if the inside garment tags are removed or unapproved alterations have been made to the area in question. For any damage not covered under the warranty, Wuxly may offer to repair the damage and/or provide materials for repair for a reasonable charge. If such an offer is made, we will discuss this with the consumer prior to any repairs being made.
In accordance with our Health & Safety Practices and for the security of our personnel, we require all garments to be machine-washed before arriving at our facility. If your product has not been machine washed before arriving to the facility, it will be subject to cleaning and fees added to your account.
For general warranty inquiries, feel free to contact us at hello@wuxly.com.
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Although we manufacture every product with exceptional standards, over time, all items are subject to wear and tear. Factors affecting wear and tear include, but are not limited to, responsible usage, usage frequency, lifestyle, maintenance, and element exposure. With time, every product is subject to signs of age and wear, such as faded fabric, faded buttons or frayed cuffs, and we take this into consideration when assessing your warranty request. In some cases, your product may simply have reached the end of its run (practical lifetime) and is ready to be replaced. When that time comes, Wuxly will be glad to assist in suggesting a new item for your next adventures.
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Yes! All jackets sent for repairs must be machine washed and in accordance with health & safety practices. If your product has not been machine washed before arriving at our facility, it will be subject to cleaning and fees added to your account.
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Customers are responsible for the cost of shipping items to Wuxly, and Wuxly will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.
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1. Email hello@wuxly.com to provide the requested details in steps 2-4
2. Provide your order #, and/or name on the original order.
3. Send a minimum of 3 pictures, showing the area in question. Should the issue be unclear after receiving the initial pictures, Wuxly may request additional pictures.
4. Briefly describe the issue you are experiencing, including:
• How it started:
• How long has it been present?
• Any other relevant information?
5. Wuxly will review your request and respond to you within 24-48 hours with a course of action.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
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When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.