FAQ's – Wuxly

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Free Standard Shipping On Canada and USA Orders Over $125

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Products will usually ship in 1-2 business days (sometimes even the same day if we're on it!)
Ontario and Quebec: 1-2 days
Canada (excl. territories): 2-5 days
Yukon, NWT and Nunavut: 6-10 days
USA: 2-5 days
Outside North America: 3-10 days
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping on orders across North America over $250.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

All our products are subject to quality control.

Our 5 year warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. Learn More.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

It's free! Read more here.

Yes, we offer full and partial refunds on full-priced items. Please enquire for more information about our Refund policy.
A refund request can be submitted within 21 days from the date of purchase.
All sale items are considered final sale.
However, within 21 days of purchase, discounted merchandise is eligible for either an exchange or store credit. Please note - all original tags must be attached and the cost of shipping is incurred by the customer.

All shipping costs of international orders (outside North America) are to be incurred by the customer. Costs include any tax or duty fees.
North American customers are entitled to one complimentary return/exchange, barring the item was paid at full retail price and the order did not include any discounts.