Returns & Exchange Policy
CAD & US Return Policy
Wuxly offers complimentary returns on full priced merchandise over $250. Clients may request a refund or exchange for US and Canadian orders within 21 days from the date delivery is attempted by courier or from the date of the in-store purchase, excluding Final Sale items. Any merchandise purchased on discount, is subject to return shipping fees incurred by the client.
Merchandise being returned must be unused and unworn with original tags and packaging. We reserve the right to refuse the return of any order.
To initiate a return or exchange, please click here to fill out the return/exchange request form. Once your return or exchange has been approved and a shipping label has been sent to you, you will have 3 days to ship your return. If shipped past the cut off, Wuxly may no longer be able to provide a return for refund. Additionally, if your return request is outside the 21 days return, Wuxly will be unable to fulfil your return request.
Please note: Wuxly offers a one-time free exchange policy. If additional exchanges are requested, the shipping charges will be passed on to the customer.
International Return Policy
Due to International shipping regulations and the distal relation to Wuxly, we are limited on the support we can provide on International orders.
International orders, those placed outside of North America, are eligible for return or exchange within 21 days of receiving your order.
Any international returns/exchanges will be the sole responsibility of the customer. This will include shipping of the product back to Wuxly, as well as any duty/tax fees incurred during the course of shipping.
In the event of an exchange, the customer will be invoiced for the cost of shipping the exchanged item back to the customer.
*We understand that this can be costly and would ask you to please consider this policy before proceeding with your order.
Sale or Discounted Merchandise
All items that were purchased on sale or at a discounted price (i.e coupon code was used) are final sale but are still valid for Wuxly's Warranty Guarantee.
Pre-Orders
All pre-orders fall under the original return policy.