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Warranty and Repairs

Wuxly Movement is proud to provide a 5 year Manufacturer’s Warranty for all winter outerwear from our FW 2017 Collection onward. We offer premium-quality products to our clients, and in the rare event of any manufacturing defects of materials or workmanship, the outerwear will be repaired (or replaced if repair is not possible) at the discretion of our team.

Please read our Terms and Conditions down below. You can then follow the simple steps down below to request a repair.

Wuxly will cover repairs only in regards to manufacturing issues. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, minor insulation migration onto the outer shell, and/or the natural aging of colours and materials over extended time and use.

Terms and Conditions:

  • Five-year Manufacturing Warranty is only available on all Parkas, Bombers and Tech Shells from our FW 2017 Collection onwards.
  • One-year Manufacturing Warranty is available on all our Vests.
  • The Warranty starts running from the moment the outerwear is delivered to the client.
  • Warranty is attached to the outerwear purchased. In the event that an outerwear is eligible to be replaced as per our Client Team, only one replacement is allowed per outerwear in a lifetime.

How to request a repair:

Step 1: Email with your order #, first name and last name and describe the issue with your jacket. Providing pictures will help us determine if the repair is covered under the Wuxly Warranty.

Step 2: A member of our Client Service Team will follow-up with your Repair request within the next 72 hours.

Step 3: Other details to keep in mind:

  • We may ask that you provide us with pictures of the outerwear detailing the issue it is presenting.
  • If your outerwear complies with the Warranty Terms and Conditions, you will receive confirmation from our Client Service Team.
Step 4: Once confirmed, you may take the outerwear to a local trusted tailor and get your garment repaired. Once complete, send us your receipt and we will reimburse the costs. Reimbursement of funds will be allocated to the original form of payment used for purchase.