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Returns & Exchanges

OUR RETURN POLICY

To be eligible for a return, you must submit a request within 30 calendar days of your purchase date. Failure to request a return within 30 calendar days of your purchase date will preclude your eligibility for a return. In addition, the following criteria must be satisfied in order to be eligible for a return;

  1.   The jacket is in brand-new condition.
  2.   The jacket must be unworn - any indication the jacket has been worn, such as - but not limited to - pet hair, stains, odours - will preclude your eligibility for a return.
  3.   The jacket must be unwashed - any indication the jacket has been washed negates return eligibility.
  4.  Original tags must be attached- items will not be accepted for return if the original tags are detached from the jacket, inclusion of original tags in the return package does not qualify as attached to the jacket.

Failure to satisfy the above criteria will preclude your eligibility for a return.

We are happy to provide our customers with a flexible return policy. However, we cannot accept worn merchandise, (other than for trying on purposes) or is not in resalable condition.

Any shipping fees on the original order, if any, as well as any taxes and duties paid are final and will not be refunded. A $50 USD restocking fee will be retained per item.

All collaborations are final sale and are not eligible for return.

Please note that our Return Policy has been updated as of January 28, 2019. Any purchases prior to January 28, 2019 will be subject to prior Return Policy.

Please follow these steps in order to make the return process as efficient as possible.

STEP 1: Fill out the “Wuxly Request Form” by clicking the link below.

https://docs.google.com/forms/d/1_oUT-KF4CASEnV5-HUyCaji_Fh59H09wDSwObkSCVwU/edit

STEP 2: Select “RETURN” on the request form. Please fill out one form per jacket.

STEP 3: Sit back and relax. A member of our Customer Service Team will follow-up with your Return request within the next 72 hours.

 

OUR EXCHANGE POLICY

To be eligible for an exchange, you must submit a request within 30 calendar days of your purchase date. Failure to request an exchange within 30 calendar days of your purchase date will preclude your eligibility for a return. In addition, the following criteria must be satisfied in order to be eligible for an exchange;

  1.   The jacket is in brand-new condition.
  2.   The jacket must be unworn- any indicators the jacket has been worn, such as - but not limited to - pet hair, stains, odours - will preclude your eligibility for a return.
  3.   The jacket must be unwashed - any indication the jacket has been washed negates your return eligibility.
  4.  Original tags must be attached- items will not be accepted for an exchange if the original tags are detached from the jacket, inclusion of original tags in the return package does not qualify as attached to the jacket.

Failure to satisfy the above criteria will preclude your eligibility for an exchange.

We are happy to provide our customers with a flexible exchange policy. However, we cannot accept any merchandise that has been worn (other than for trying on purposes) or is not in resellable condition.

Customers are allowed a maximum of 2 exchanges per jacket. Each exchange is to comply with the requirements mentioned above.  

Please note, you will be invoiced for the label and customs forms to ship back the jacket you wish to exchange. The desired style/size/colour will be shipped back to you free of charge for the USA and Canada only. Shipping outside of Canada and the USA will include a $50USD charge for shipping.

Please note that our Exchange Policy has been updated as of January 28, 2019. Any purchases prior to January 28, 2019 will be subject to our prior Exchange Policy.

Please follow these steps in order to make the return process as efficient as possible.

STEP 1: Fill out the “Wuxly Request Form” by clicking the link below.

https://docs.google.com/forms/d/1_oUT-KF4CASEnV5-HUyCaji_Fh59H09wDSwObkSCVwU/edit

STEP 2: Select “EXCHANGE” on the request form. Please fill out one form per jacket.

STEP 3: Sit back and relax. A member of our Customer Service Team will follow-up with your Exchange request within the next 72 hours.