Return Policy

OUR RETURN POLICY

At Wuxly Movement, we stand by the craftsmanship and warmth of all of our products and want to ensure you find the Wuxly item that will keep you warm for many seasons.  

If you would like sizing or style advice, let’s save you time and the planet by getting in touch with our Wuxly experts at hello@wuxly.com to email questions, book a phone call or a video appointment.  

RETURNS

Wuxly will provide a complimentary return up to 21 days from the date of purchase. All returns must be sent back to us within 3 days after a return label has been given out.

All returns must be sent back in the original packaging, unworn, unwashed, undamaged with tags still attached.

Our goal is to reduce carbon emissions and reduce our shipping emissions created during purchasing. We offer one time free shipping on returns and exchanges.

Any express shipping fees on the original order are final.

EXCHANGES

We want you to feel the warmth in all your Wuxly items, if you need assistance finding your perfect fit feel free to connect with us! Wuxly will offer a one time free exchange on all purchases. Submit an exchange request by filling out the form above.

INTERNATIONAL CUSTOMERS

If you wish to return or exchange your Wuxly item and you are an international customer, the shipping arrangements for all returns and exchanges is the sole responsibility of the customer. Shipping costs include any related customs or duty fees occurring during the course of transit.

SALE OR DISCOUNTED MERCHANDISE

All items that were purchased on sale or at a discounted price are final sale but are still valid for Wuxly's Warranty Guarantee.

Return Policy has been updated on March 27th, 2020. All purchases previous to the update will fall under the past policy.

PRE-ORDERS

For all pre-orders made on the Earth Collection, all returns fall under the original return policy.