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Intro to our privacy policy

We, Woolly Mammoth Outerwear Inc (“Wuxly Movement”, “Wuxly”), truly care about our customers and are serious about protecting their identity and personal information.

Our Privacy Policy applies to the personal information we collect through our website at wuxly.com, through any printed or digital, direct or indirect communication, and through our customer interactions at our Physical Locations (Main Office, Wuxly Retail Stores, Wuxly pop-up stores, Wuxly booths at festivals and events only). We consider our customers to be part of the family and understand their concern about privacy, so we have posted this privacy policy to inform you what personal information we collect, how this information is treated, and the choices you have regarding our use of your information, and how you may access your personal information.

For more information about our Terms of Use for this site, please visit our Terms of Service.

This Privacy Policy applies to personal information we collect when we participate at trade-shows and festivals, through our website located at www.wuxly.com, and through our customer interactions at our Physical Locations.

Section 1- Collection and use of personal information

You can browse at our booth at tradeshows/festivals, on our Website or at our Physical Locations without giving any personal information.

We may collect personal information when you:

  • Purchase, order, return or exchange merchandise
  • Sign up for our newsletter, mailing list or any other marketing communications
  • Register on our Website
  • Apply for employment
  • Participate in one of our promotions, contests, trade-up programs or to respond a survey
  • Submit a comment or question to customer service via e-mail or visit our customer service desk at our Showroom

Section 2 - Disclosure of personal information

Personal Information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable laws. From time to time, we may wish to use your Personal Information for new or additional purposes. We will obtain your consent to use your Personal Information for such new or additional purposes before doing so. We may also use and disclose your Personal Information to other third parties under the following limited circumstances:

  • With service providers or suppliers that help with our business operations, our Web Site or Online Store, including those service providers and suppliers that help us market our products and services, provide analytics, process payments, administer programs, operations, fulfill requests, surveys, contests, sweepstakes, or product reviews; or
  • With your consent; or
  • When necessary to protect the safety, property, or other rights of Wuxly Movement, our customers or employees, to detect and prevent fraud; or
  • When otherwise required or permitted by law.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.

When you on the links in our online store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 3 - Website information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We collect this information to help us understand and improve your experience on the Website.

Section 5 - hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Section 6 - Deactive account/unsubscribe

If you want to deactivate your account or do not wish to continue to receive e-mails from Wuxly Movement, please submit a request via email at hello@wuxly.com or at:

ATTN: Wuxly Movement
884 Queen Street West | Rear Unit X
Toronto, Ontario CA
M6J 1G3

Please allow 10 business days for your request to take effect. We appreciate your patience and understanding in giving us time to carry out your request.

section 7 - security of personal information

We realize that our customers trust us to protect their personal information. We take that task seriously. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

To provide you with an increased level of security, online access to certain personal information may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone.Wuxly Movement will never ask you for your password in any unsolicited communication.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Section 8 - About Children

Section 9 - Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Section 10 - European Residents

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Section 11 - Changes To Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on the Website. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

Contact Us

You may contact us with the contact information below at any time if you have any questions or comments about this Privacy Policy; wish to access, update and/or correct inaccuracies in our records of your personal information; to withdraw your consent for marketing communications; or have a complaint about the manner in which we treat your personal information.

ATTN: Wuxly Movement
884 Queen Street West | Rear Unit X
Toronto, Ontario CA 
M6J 1G3

Updated August 19,2019